If It’s Fresh Is It Free?

What Happened:

In this video a very conscientious cashier is so busy checking these melons for freshness that she forgot to scan them. Maybe it’s not malicious intent but if the same cashier checks all her customers produce for freshness and forgets to scan it, 3 shifts a week, over a years time you’re looking at a pretty hefty loss.

Keep It From Happening Again:

Training, training, training! They’re only human, remind them that great customer service is an important function of the job but so is accuracy. Both affect your bottom line, do both well.